Loss of a Loved One
Losing a loved one is one of life’s most difficult experiences. During this time of grief and adjustment, Comfort Systems USA offers benefits to support your emotional, financial, and practical needs.
Review the Benefits Guide for complete details.
It's OK to Not Be OK
Step away, breathe, and begin to heal.
If you've recently lost a loved one, you may be eligible for a leave of absence to take the time you need to grieve and heal. Reach out to your local HR team to explore your options and get the support you deserve during this difficult time.
Support After Loss
Lincoln Financial®'s beneficiary assist program, LifeKeys® (web ID: Life Keys), is available for free to all beneficiaries of the Comfort Systems USA group life and accident plans. Services are available for up to one year after a loss and include access to six in-person or over-the-phone grief counseling sessions that may be used for advice, information, and referrals for:
- Grief and loss
- Stress, anxiety, and depression
- Memorial planning and family concerns
Free mental health resources through the Employee Assistance Program (EAP).
Struggling with relationship stress, communication issues, or emotional ups and downs? Comfort Systems USA offers free, confidential counseling, even if you're not enrolled in the medical plan.
You get five free sessions of in-person or virtual counseling for:
- Relationship issues with your partner, family, friends, or coworkers
- Partner communication and stress
- Setting boundaries with family and friends, and more
Book now at GuidanceResources.com (web ID: CSUSA) or call 888-270-9025.
Need more support?
If you're enrolled in the Comfort Systems USA medical plan, therapy can continue through your medical provider or virtually in the comfort of your own home through MDLive® — no driving, waiting rooms, or time off needed.
Schedule at MDLive.com/bcbsil or call 888-676-4204.
Their Legacy, Your Next Steps
After a loss: How to begin the claims process.
If you've recently lost a loved one, you may be eligible to file claims if you are the beneficiary and they were covered by any accident, critical illness, hospital indemnity, life insurance, or AD&D benefits.
To get started, please reach out to your local HR team. They can guide you through the claims process, help you gather the necessary documentation, and connect you with the appropriate providers.
Update your benefits coverage.
Losing a covered dependent is considered a qualifying life event, which means you can adjust your benefits outside of the annual enrollment period. This may include updating your medical, dental, vision, or life insurance coverage to reflect your current needs and updating your beneficiaries for all policies.
View the qualifying life events page to learn more.
From grief to guidance — plan with care.
Losing a loved one is never easy. Lincoln WellnessPATH® is a digital tool that helps you regain your footing — offering support to manage financial decisions, track spending, and plan for what's next with less stress and more clarity.
Healing takes time — and you don't have to do it alone. The EAP is here to help with:
- Financial Services: Get support with budgeting on one income, debit and credit management, and future planning.
- Legal Services: Get help with estate administration, probate support, beneficiary and property issues, and power of attorney and legal documents.
